AT&T Wireless (update)
Sunday, April 6th, 2008
So today my girlfriend and I went to the AT&T store at the local mall and inquired about the fee that had been assessed on my account. For those of you who don’t remember, I was charged an $18 “change of account responsibility fee.” The fee seemed pretty ridiculous, especially since we were not informed of this prior to making the switch. The AT&T customer representative went back and presumably talked to the manager to get the go-ahead and came back a few minutes later. She said that I would receive a credit to my account either on this bill or the next bill. She said that she had to send an email out to make it effective. Hopefully this low-tech way of applying a credit to my account actually goes through, or else I will have to make yet another trip down to the store.
So the customer may not always be right, but I guess in this case they are. So if you get charged with this totally out of line fee, please make your way down to your local AT&T store to right their wrongs.