AT&T Wireless SIM Card
Thursday, April 17th, 2008
I have been with Cingular/AT&T Wireless for about two years now and have never had any problems with them besides their service black hole in my girlfriend’s apartment. It is interesting though that I have suddenly run into a bunch of problems with them all at once.
This most recent weekend I found that all incoming calls were going straight to my voicemail. They weren’t ringing on the caller’s end, and my phone wasn’t ringing either. Even worse, my phone was not being notified about these missed calls or new voicemails in my inbox. I also could not receive text messages.
Initially I tried to troubleshoot the phone on my own by turning it off and then turning it back on again. This did not seem to help at all. My next course of action was to call the people at AT&T to see if they had any solutions. After spending about three minutes navigating the phone tree, I found out that I had to call from a different phone in order for them to troubleshoot my cell. Since my lunch break was almost over, I decided that I would just have to bring it in to my good friends at the local AT&T store.
When I brought in my phone, the AT&T rep initially powered down the phone and restarted it like I had and then tried calling it. No luck. Then he decided that it must be something with the SIM card. He popped open my phone and pulled out the SIM card. He left and then came out with a brand new SIM card. He put the two cards into this machine that looked very similar to a calculator and transferred the data from one SIM card to the other. After this he put the new SIM card in my phone and powered it back on. He gave my phone a call and it magically started ringing again.
Thanks AT&T!
As a final side note, they did not even charge me for the new SIM card.