AT&T Wireless (a rant)
I normally don’t use this blog to rant about a company, but AT&T wireless especially pissed me off today. For the past few months my girlfriend of about 2 1/2 years have been thinking about switching her phone over from her dad’s family plan to a family plan with me. It just seemed to make sense for us, especially since I don’t go through a ton of minutes and she was sharing hers with three other people on her old one. So just last week we went into AT&T to get everything moved over.
It seemed like a pretty painless process. All in all it took about five minutes. They checked all of our IDs and got our numbers and then transferred her number over to my plan and set us up with a new minutes plan. It all sounds good until I took a look at my bill this morning.
Apparently AT&T charges what they refer to as a “Transfer of Service Responsibility Fee” which costs $18.00! $18.00 to move a number on a computer from one account to another. No credit or background checks needed to be done, just a straight transfer! It seems like they should be encouraging you to sign up with the family plan since you will most likely keep your service there longer. Instead they just penalize you! Rediculous! I wonder if they charged her dad as well?
One more thing that made me pretty upset was that they got rid of almost all of my rollover minutes. Over the past 12 months I had accumulated over 3,000 rollover minutes. When I switched over to the family plan they took away all of those minutes except for 700. What happened to keep the minutes that you pay for?
The account summaries that are posted along with this article are taken from my actual bill, so I am not making this stuff up. I’d be curious to hear if anyone else has had similar experiences with AT&T and whether or not this is standard practice on the other wireless carriers.
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